diff --git a/.github/ISSUE_TEMPLATE/Bug_report.md b/.github/ISSUE_TEMPLATE/Bug_report.md
index 62a835d7..c74d4747 100644
--- a/.github/ISSUE_TEMPLATE/Bug_report.md
+++ b/.github/ISSUE_TEMPLATE/Bug_report.md
@@ -4,34 +4,26 @@ about: Report a bug for this project
 
 ---
 
-**Notice (you can delete this paragraph)**
-Please understand that we use GitHub as **bug tracker and for feature requests only**.
-For general (community) support and other discussion, you are welcome to visit us @ Freenode, #mailcow
-Answering may take from a few seconds to hours, please be patient. :-)
-Immediate commercial support is available via info@servercow.de
+**README and remove me**
+For community support and other discussion, you are welcome to visit and stay with us @ Freenode, #mailcow
+Answering can take a few seconds up to many hours, please be patient.
+Commercial support, including a ticket system, can be found @ https://www.servercow.de/mailcow#support - we are also available via Telegram. \o/
 
-**Describe the bug**
-A clear and concise description of what the bug is.
+**Describe the bug, try to make it reproducible**
+A clear and concise description of what the bug is. How can it be reproduced? 
+If applicable, add screenshots to help explain your problem. Very useful for bugs in mailcow UI.
 
-**How to reproduce Reproduce**
-Steps to reproduce the behavior please explain how to reproduce the bug:
-1. ....
-2. ....
-3. ....
+**System information and quick debugging**
+General logs:
+- Please take a look at the [documentation](https://mailcow.github.io/mailcow-dockerized-docs/debug-logs/).
 
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots to help explain your problem.
-
-**Logs**
-Please take a look at the [documentation](https://mailcow.github.io/mailcow-dockerized-docs/debug-logs/).
-
-**System**
- - OS: [e.g. iOS]
- - Browser: [e.g. chrome, safari]
- - Other clients involved:
-
-**Additional context**
-Add any other context about the problem here.
+Further information (where applicable):
+ - Your OS (is Apparmor or SELinux active?)
+ - Your virtualization technology (KVM/QEMU, Xen, VMware, VirtualBox etc.)
+ - Don't try to run mailcow on a Synology or QNAP NAS, do you?
+ - Docker and Docker Compose versions
+ - Output of `git diff origin/master`, any other changes to the code?
+ - All third-party firewalls and custom iptables rules are unsupported. Please check the Docker docs about how to use Docker with your own ruleset. Nevertheless, iptabels output can help _us_ to help _you_: `iptables -L -vn`, `ip6tables -L -vn`, `iptables -L -vn -t nat` and `ip6tables -L -vn -t nat `
+ - Reverse proxy? If you think this problem is related to your reverse proxy, please post your configuration.
+ - Browser (if it's a Web UI issue) - please clean your browser cache and try again, problem persists?
+ - Check `docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @172.22.1.254` (set the IP accordingly, if you changed the internal mailcow network) and `docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @1.1.1.1` - output? Timeout?