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New Bug_report.md template (#2847) 

* Update Bug_report.md

* The good old gramma, thanks @fm

* Different order from beggining questions

* Make bug report template simpler
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Patrik Kernstock 2019-08-20 23:05:49 +02:00 committed by GitHub
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.github/ISSUE_TEMPLATE/Bug_report.md vendored
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@ -3,28 +3,63 @@ name: Bug report
about: Report a bug for this project
---
<!--
For community support and other discussions, you are welcome to visit us on our community channels listed at https://mailcow.github.io/mailcow-dockerized-docs/#community-support. For professional commercial support, please check out https://mailcow.github.io/mailcow-dockerized-docs/#commercial-support instead
-->
**README and remove me**
For community support and other discussion, you are welcome to visit and stay with us @ Freenode, #mailcow
Answering can take a few seconds up to many hours, please be patient.
Commercial support, including a ticket system, can be found @ https://www.servercow.de/mailcow#support - we are also available via Telegram. \o/
**Prior to placing the issue, please check following:** *(fill out each checkbox with a `X` once done)*
- [ ] I understand that not following below instructions might result in immediate closing and deletion of my issue.
- [ ] I have understood that answers are voluntary and community-driven, and not commercial support.
- [ ] I have verified that my issue has not been already answered in the past. I also checked previous [issues](https://github.com/mailcow/mailcow-dockerized/issues).
**Describe the bug, try to make it reproducible**
A clear and concise description of what the bug is. How can it be reproduced?
---
**Description of the bug**: What kind of issue have you *exactly* come across?
<!--
This should be a clear and concise description of what the bug is. What EXACTLY does happen?
If applicable, add screenshots to help explain your problem. Very useful for bugs in mailcow UI.
Write your detailed description below.
-->
**System information and quick debugging**
General logs:
- Please take a look at the [documentation](https://mailcow.github.io/mailcow-dockerized-docs/debug-logs/).
My issue is...
**Reproduction of said bug**: How *exactly* do you reproduce the bug?
<!--
Here it is really helpful to know how exactly you are able to reproduce the reported issue.
Meaning: What are the exact steps - one by one - to get the above described behavior.
Screenshots can be added, if helpful. Add the text below.
-->
1. I go to...
2. And then to...
3. But once I do...
__I have tried or I do...__ *(fill out each checkbox with a `X` if applicable)*
- [ ] In case of WebUI issue, I have tried clearing the browser cache and the issue persists.
- [ ] I do run mailcow on a Synology, QNAP or any other sort of NAS.
**System information**
<!--
In this stage we would kindly ask you to attach logs or general system information about your setup.
Please carefully read the questions and instructions below.
-->
Further information (where applicable):
- Your OS (is Apparmor or SELinux active?)
- Your virtualization technology (KVM/QEMU, Xen, VMware, VirtualBox etc.)
- Your server/VM specifications (Memory, CPU Cores)
- Don't try to run mailcow on a Synology or QNAP NAS, do you?
- Docker and Docker Compose versions
- Output of `git diff origin/master`, any other changes to the code?
| Question | Answer |
| --- | --- |
| My operating system | I_DO_REPLY_HERE |
| Is Apparmor, SELinux or similar active? | I_DO_REPLY_HERE |
| Virtualization technlogy (KVM, VMware, Xen, etc) | I_DO_REPLY_HERE |
| Server/VM specifications (Memory, CPU Cores) | I_DO_REPLY_HERE |
| Docker Version (`docker version`) | I_DO_REPLY_HERE |
| Docker-Compose Version (`docker-compose version`) | I_DO_REPLY_HERE |
| Reverse proxy (custom solution) | I_DO_REPLY_HERE |
Further notes:
- Output of `git diff origin/master`, any other changes to the code? If so, please post them.
- All third-party firewalls and custom iptables rules are unsupported. Please check the Docker docs about how to use Docker with your own ruleset. Nevertheless, iptabels output can help _us_ to help _you_: `iptables -L -vn`, `ip6tables -L -vn`, `iptables -L -vn -t nat` and `ip6tables -L -vn -t nat `
- Reverse proxy? If you think this problem is related to your reverse proxy, please post your configuration.
- Browser (if it's a Web UI issue) - please clean your browser cache and try again, problem persists?
- Check `docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @172.22.1.254` (set the IP accordingly, if you changed the internal mailcow network) and `docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @1.1.1.1` - output? Timeout?
General logs:
- Please take a look at the [official documentation](https://mailcow.github.io/mailcow-dockerized-docs/debug-logs/).