New Bug_report.md template (#2847)
* Update Bug_report.md * The good old gramma, thanks @fm * Different order from beggining questions * Make bug report template simplermaster
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@ -3,28 +3,63 @@ name: Bug report
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about: Report a bug for this project
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about: Report a bug for this project
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---
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<!--
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For community support and other discussions, you are welcome to visit us on our community channels listed at https://mailcow.github.io/mailcow-dockerized-docs/#community-support. For professional commercial support, please check out https://mailcow.github.io/mailcow-dockerized-docs/#commercial-support instead
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-->
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**README and remove me**
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**Prior to placing the issue, please check following:** *(fill out each checkbox with a `X` once done)*
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For community support and other discussion, you are welcome to visit and stay with us @ Freenode, #mailcow
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- [ ] I understand that not following below instructions might result in immediate closing and deletion of my issue.
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Answering can take a few seconds up to many hours, please be patient.
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- [ ] I have understood that answers are voluntary and community-driven, and not commercial support.
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Commercial support, including a ticket system, can be found @ https://www.servercow.de/mailcow#support - we are also available via Telegram. \o/
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- [ ] I have verified that my issue has not been already answered in the past. I also checked previous [issues](https://github.com/mailcow/mailcow-dockerized/issues).
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**Describe the bug, try to make it reproducible**
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A clear and concise description of what the bug is. How can it be reproduced?
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If applicable, add screenshots to help explain your problem. Very useful for bugs in mailcow UI.
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**System information and quick debugging**
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**Description of the bug**: What kind of issue have you *exactly* come across?
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General logs:
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- Please take a look at the [documentation](https://mailcow.github.io/mailcow-dockerized-docs/debug-logs/).
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This should be a clear and concise description of what the bug is. What EXACTLY does happen?
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If applicable, add screenshots to help explain your problem. Very useful for bugs in mailcow UI.
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Write your detailed description below.
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-->
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My issue is...
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**Reproduction of said bug**: How *exactly* do you reproduce the bug?
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Here it is really helpful to know how exactly you are able to reproduce the reported issue.
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Meaning: What are the exact steps - one by one - to get the above described behavior.
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Screenshots can be added, if helpful. Add the text below.
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-->
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1. I go to...
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2. And then to...
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3. But once I do...
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__I have tried or I do...__ *(fill out each checkbox with a `X` if applicable)*
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- [ ] In case of WebUI issue, I have tried clearing the browser cache and the issue persists.
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- [ ] I do run mailcow on a Synology, QNAP or any other sort of NAS.
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**System information**
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<!--
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In this stage we would kindly ask you to attach logs or general system information about your setup.
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Please carefully read the questions and instructions below.
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-->
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Further information (where applicable):
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Further information (where applicable):
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- Your OS (is Apparmor or SELinux active?)
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- Your virtualization technology (KVM/QEMU, Xen, VMware, VirtualBox etc.)
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| Question | Answer |
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- Your server/VM specifications (Memory, CPU Cores)
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- Don't try to run mailcow on a Synology or QNAP NAS, do you?
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| My operating system | I_DO_REPLY_HERE |
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- Docker and Docker Compose versions
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| Is Apparmor, SELinux or similar active? | I_DO_REPLY_HERE |
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- Output of `git diff origin/master`, any other changes to the code?
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| Virtualization technlogy (KVM, VMware, Xen, etc) | I_DO_REPLY_HERE |
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| Server/VM specifications (Memory, CPU Cores) | I_DO_REPLY_HERE |
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| Docker Version (`docker version`) | I_DO_REPLY_HERE |
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| Docker-Compose Version (`docker-compose version`) | I_DO_REPLY_HERE |
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| Reverse proxy (custom solution) | I_DO_REPLY_HERE |
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Further notes:
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- Output of `git diff origin/master`, any other changes to the code? If so, please post them.
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- All third-party firewalls and custom iptables rules are unsupported. Please check the Docker docs about how to use Docker with your own ruleset. Nevertheless, iptabels output can help _us_ to help _you_: `iptables -L -vn`, `ip6tables -L -vn`, `iptables -L -vn -t nat` and `ip6tables -L -vn -t nat `
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- All third-party firewalls and custom iptables rules are unsupported. Please check the Docker docs about how to use Docker with your own ruleset. Nevertheless, iptabels output can help _us_ to help _you_: `iptables -L -vn`, `ip6tables -L -vn`, `iptables -L -vn -t nat` and `ip6tables -L -vn -t nat `
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- Reverse proxy? If you think this problem is related to your reverse proxy, please post your configuration.
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- Browser (if it's a Web UI issue) - please clean your browser cache and try again, problem persists?
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- Check `docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @172.22.1.254` (set the IP accordingly, if you changed the internal mailcow network) and `docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @1.1.1.1` - output? Timeout?
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- Check `docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @172.22.1.254` (set the IP accordingly, if you changed the internal mailcow network) and `docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @1.1.1.1` - output? Timeout?
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General logs:
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- Please take a look at the [official documentation](https://mailcow.github.io/mailcow-dockerized-docs/debug-logs/).
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